Privacy Policy

1. DEFINITIONS

For the purpose of this Privacy Policy (hereinafter referred to as the "Policy"), wherever the context requires:

• a) Company shall mean QuickTransMate Private Limited.
• b) Website refers to www.quicktransmate.com.
• c) User/You refers to any individual or entity accessing or using the services provided on our website.
• d) We/Us/Our refers to QuickTransMate Private Limited and/or the Website, as applicable.

2. GENERAL

a) We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information.

b) This document is published in compliance with the Information Technology Act, 2000, and the rules framed thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

c) By using our website or services, you agree to the terms outlined in this Policy. If you do not agree, please refrain from using our services. Explicit, informed consent is required for processing sensitive personal data.

d) We reserve the right to update this Policy at any time without prior notice. Any modifications will be posted on our website, and we encourage users to review the Policy periodically.

3. DATA COLLECTION

We collect information from multiple sources, including:

• Direct interactions: When you register, apply for a Loan, Visa, Insurance, Accommodation, or Forex services.
• Automated collection: Through cookies, tracking technologies, and third-party tools.
• Third-party sources: Such as financial institutions, visa agencies, travel service providers, and regulatory authorities.

3.1 Data You Provide

• Personal details (name, age, gender, nationality, contact information).
• Identification documents (passport, visa, Aadhar/PAN, etc.).
• Financial information (bank details, credit history, income proof).
• Login credentials (email, password, security questions).
• User-generated content (reviews, feedback, testimonials).

3.2 Data We Collect Automatically

• Technical data: IP address, browser type, operating system, device information.
• Website usage data: Pages visited, time spent, navigation patterns.
• Cookies and tracking technologies: Used to enhance website functionality and improve user experience.

Note: Detailed information on the types of cookies used and tracking behavior is available in our Cookie Policy.

4. USE OF PERSONAL INFORMATION

We use your personal data for the following purposes:

• Service delivery: Processing loans, visa applications, insurance, accommodation assistance, and forex transactions.
• User experience improvement: Enhancing platform performance, security, and customer support.
• Legal and regulatory compliance: Verification, fraud prevention, and meeting compliance obligations.
• Marketing and promotions: Sending offers, updates, and newsletters (you may opt out anytime).

We DO NOT sell or misuse your personal data.

5. DATA SHARING & DISCLOSURE

We may share your data under the following circumstances:

• a) With Service Providers: To facilitate transactions with banks, visa agencies, travel service providers, forex partners, and insurance companies. Data shared will be limited to what is necessary for the specific service.
• b) For Legal & Regulatory Compliance: If required by law enforcement, courts, or regulatory bodies. Requests must be legally valid and verifiable.
• c) Corporate Transactions: In case of a merger, acquisition, or business restructuring. Users will be notified, and where applicable, given an option to opt out.
• d) With Your Consent: If you explicitly authorize data sharing with third parties.

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

6. DATA SECURITY

To safeguard your personal information, we have implemented the following security measures:

• 256-bit encryption for secure data transmission.
• Restricted access: Only authorized personnel can access sensitive data.
• Two-factor authentication (2FA) for user accounts.
• Regular security audits to identify and mitigate risks.

While we take all reasonable precautions to protect your data, we cannot guarantee absolute security.

In the event of a data breach, users will be promptly notified in compliance with legal requirements. We adhere to industry standards such as ISO 27001.

7. COOKIES & TRACKING TECHNOLOGIES

• a) Our website uses cookies to enhance user experience, remember preferences, and analyze traffic.
• b) You can manage cookie settings through your browser. However, disabling cookies may affect website functionality.
• c) We use both session and persistent cookies.

For more details, refer to our detailed Cookie Policy.

8. THIRD-PARTY LINKS & ADVERTISEMENTS

Our website may contain links to third-party websites. We do not control or take responsibility for their privacy practices. Users should review their policies before sharing personal data.

9. DATA RETENTION POLICY

• a) We retain personal data only as long as necessary for the purpose it was collected. Specific retention periods are defined for financial, identification, and other sensitive data.
• b) If you request deletion, we will remove your data unless required by law for compliance purposes.
• c) Certain data may be retained in anonymized form for research and analytical purposes.

10. USER RIGHTS

• Access your data: Request details of the personal data we hold.
• Correct inaccuracies: Update incorrect or outdated information.
• Withdraw consent: Opt out of marketing communications.
• Request deletion: Ask for data removal (subject to legal limitations).

To exercise your rights, contact us at [Insert Contact Email].

11. GRIEVANCE REDRESSAL

In compliance with Indian IT laws, we have appointed a Grievance Officer.

If you have any concerns or complaints, please contact:

Grievance Officer
QuickTransMate Private Limited
[Registered Office Address]
[City, State, Postal Code]
📧 Email: [Insert Email]
📞 Phone: [Insert Contact Number]

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 business days.

12. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Bhopal. For users outside Bhopal, jurisdictional considerations may apply as per applicable law.

13. AGE RESTRICTION

Our services are intended for individuals who are 18 years or older. Minors must have parental or guardian consent to use our services.